Refund policy

Return policy

We have a 60 day return policy, which means you have 60 days after receiving your item to request a return.

This support is meant to be worn. Wearing it for your sewing does not affect your return. To be eligible, the item must be complete and undamaged, with the knit and the pad intact, and returned in the packaging it came in. You will also need the receipt or proof of purchase.

To start a return, contact us at support@trylunaire.store. If your return is accepted, we will send you instructions on how and where to send your package. Return postage is yours to cover. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any question about returns at support@trylunaire.store

Damages and issues

Please inspect your order when it arrives and contact us straight away if the item is defective, damaged, or if you received the wrong one, so that we can look at it and make it right.

Exchanges

If the size is wrong, contact us at support@trylunaire.store inside the 60 days and we will send the right one out. Return postage is yours, the replacement is on us.

Exceptions

We cannot accept returns on gift cards, or on items that come back incomplete, damaged, or without the original packaging.

European Union 14 day cooling off period

If the order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without giving one. As above, the item must be complete and undamaged and returned in the packaging it came in, and you will need the receipt or proof of purchase.

Refunds

We will let you know once we have received and inspected your return, and whether the refund was approved. If it is approved, you will be refunded automatically on your original payment method within 10 business days. It can take a little longer for your bank or card company to post it.

If more than 15 business days have passed since we approved your return, contact us at support@trylunaire.store